What is the pricing submission?

Our prices, investment and levels of service are reviewed every five years. We prepare a Pricing Submission that needs to be approved by the Essential Services Commission (ESC). We need to demonstrate that our prices and investment are prudent and meet our business requirements and are fair in terms of the impact on our customers and the community.

Our next Pricing Submission will cover 2023-2028 and we are starting to chat to customers and stakeholders to get their ideas, views and opinions to help inform decision making and shape our submission.


The challenge for us is how do we prepare for tomorrow while being fair to customers today?

Our region is facing a critical point in its water supply and demand. Our assets are aging, and our climate is getting drier. We need to prepare for this changing future. We want your help in deciding how to balance these priorities and set water prices for the next five years.


What to expect

We are looking to build on our existing engagement programs through some targeted engagement with key stakeholders and community to understand how we can help the region to 'live, grow and enjoy' now and into the future.

There are a number of strategic planning and compliance needs we have to meet over the next five years. We will engage with different customers and stakeholders to understand how we can meet their needs, whilst trying to manage the significant challenges we have in the face of climate change, aging assets and water supply.

Our engagement will be carried out in phases so customers will see and hear from us at different times over the next 12 months, we want to understand what is important to them and how we can continue to provide services and prices that are reliable and affordable.

  • Community Draft

    Our Community Draft will explain Coliban Water’s role now and for tomorrow – and help you understand how our water bills can safeguard our water infrastructure and service delivery for the future.

    Read more here 
  • Community Panel

    A community panel is a democratic tool used by organisations and groups around the world. It brings together a randomly selected group of people who represent the community. The people who attend learn about issues, discuss them with one another, and make recommendations about what should happen.

    Find out more