We are committed to talking with our communities and stakeholders about our work in the region.
We promise to encourage a broad discussion between Coliban Water and our community about their needs and what they value;
provide information about our services, current priorities and the challenges we face;
encourage our community to make informed recommendations about community priorities over the next five years;
use the information collected from the engagement to inform our decision making;
close the loop by showing the community how their feedback influenced our decision making.
We acknowledge and respect Victoria Traditional Owners as the original custodians of Victoria's land and waters, their unique ability to care for country and deep spiritual connection to it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices. We are committed to being a safe and inclusive workplace for LGBTIQ communities and their families.
Coliban Water recognises the importance of protecting the personal information of our customers and other stakeholders and appreciates the trust placed in our business when you supply personal information to us. We are bound by, and committed to the establishment and maintenance of operational practices that will allow us to comply with the Information Privacy Principles (IPPs) outlined in ThePrivacy and Data Protection Act 2014 (Vic).
The IPPs form the basis of laws introduced to strengthen privacy protection for members of the public. This document explains in general terms, how we give effect to our privacy obligations in handling your personal information and in particular explains why we collect personal information and how we use and disclose it.
In this statement the expressions "we", "us", and "our" are a reference to Coliban Region Water Corporation. The expression "personal information" is used in this statement to refer to information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Collection of personal information
We collect personal information such as names and addresses to facilitate, in accordance with relevant legislation, the provision of retail, urban and rural water and wastewater services ("primary purpose").
Use and disclosure of personal information
Consistent with the primary purpose we use this information to carry out administrative services such as preparing household water accounts and providing customers with appropriate and timely information regarding our services. From time to time we may use the information to survey customers but only in relation to the services we provide and in order to determine means of service improvement
We may also use the information you provide for planning and reporting purposes, in connection with the provision of customer services. In some cases, to allow us to give effect to our statutory obligations, we may be required to disclose personal information, such as pension numbers, to the Commonwealth or State Government or their respective agencies.
We will not otherwise, without your consent, use or disclose your personal information unless it would reasonably be expected that such purpose is related to our primary function of providing water and wastewater services to your household, property, or business, or where such purpose is permitted or required by law.
Accuracy of personal information
It is important that you provide us with full and accurate information to enable us to continue to provide complete services or benefits to you. In some cases, failure to provide correct and complete information to us may result in the cessation of services being provided to you or your property Where you become aware of any inaccuracies in our records, or your details change, we request that you notify us as soon as possible.
Access to personal information
You may at any time request access to the personal information that is collected or otherwise held or acquired by us in relation to you, or request a more detailed outline of our policies with respect to the management of personal information in general, by contacting us on 1300 363 200.
Alternatively, you may submit an application for access to your personal information by email or by addressing your request in writing to the Privacy Officer in accordance with the details provided below.
Consent to collection, use and disclosure
By agreeing to take services provided by Coliban Water for the provision of water and wastewater you will be deemed to consent to the collection, use and disclosure of any information provided in accordance with and for the purposes outlined in this privacy statement.
The following Terms and Conditions govern the use of Connect Coliban (“the site”). The software platform is owned by Harvest Digital Planning Pty Ltd (Harvest) and operated by us, Coliban Water.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
you are prohibited from advertising or offering to sell or buy any goods and services
you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
you cannot collect or store personal data about other users of the site
you cannot impersonate any person or entity, including without limitation to a Coliban Water representative
you cannot interrupt or interfere with the site or servers or networks connected to the site
you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
<client>, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Coliban Water and its suppliers and licensors. Coliban Water owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.