Many of us don't think about what it takes behind the scenes to turn on a tap - or the strict regulations under which our drinking water is provided.

We’re committed to delivering drinking water that is safe and pleasant to drink.

To provide you with peace of mind, your drinking water is tested constantly both by online instruments and in the laboratories at our Water Treatment Plants. Additional samples are also sent to independent laboratories to ensure its safety.

So, whether your tap water is sourced from rivers, reservoirs or groundwater, our highly regulated industry means you can feel confident it’s safe to consume when it reaches you.

Watch as our team explains how we make water you can trust

  • A lot of work goes into your drinking water.

    Learn more from our team of experts who rigorously test and monitor your water as it makes its way from rivers, reservoirs and groundwater, through our Water Treatment Plants to your tap.

    Watch here 

  • What happens to your water supply during summer?

    Every year, summer’s warmer temperatures and changing conditions in our rivers and water storages make the job of treating and delivering your drinking water more challenging.

    We asked our Chief Officer Assets and Operations, Danny McLean, ‘Why?’

    Watch here 

Impacts on your town or suburb

  • Learn more about geosmin

    The tiniest amounts of this microscopic organism can change the odour of your water.

    Learn more 

  • Learn more about blue-green algae

    We routinely monitor blue-green algae concentrations (also known as cyanobacteria) in our drinking water sources and reservoirs.

    Learn more 

  • When your drinking water is unsafe

    It’s rare, but from time-to-time, we may be required to issue a Boil Water Advisory or Do Not Drink Advisory.

    Learn more