The maintenance work will involve a technique called air scouring that removes the natural build-up of sediment that occurs in water mains. Air scouring involves sending a mixture of compressed air and water into the mains via hydrant and out through another hydrant. You may see our contractors using fire hydrants to flush water from the system. This will be done in a way to ensure no adverse impact on the environment.

No. Some customers may notice a temporary chlorine taste or odour once water has been restored, but at all times the water will be safe to drink. Discolouration and sediment in the water main can occur due to the air scouring and loss of pressure in the main. If discolouration occurs we advise customers to run their taps until the water runs clear. If the water does not clear up, we will come and assess the issue.

Each property will be notified prior, approximately 1-2 weeks before works commence in each area.

The date and time of the interruption will be included on each customer notification.

All properties have a stop tap, which is connected to your water meter.

The stop tap is located on the road side of the meter and is used to control the water supply to a either an individual property or a group of properties (ie. a block of flats). Houses will find it located outside, while for units or apartments it may be near your front door or in a service cupboard.

To turn a stop tap ON: Turn anti-clockwise fully.

To turn a stop tap OFF: Turn clockwise fully.

You should turn off your stop tap if you have a burst or when doing work to your water supply.

Usually the cleaning only takes around two hours per street or area.

For convenience, water can be stored in containers in your refrigerator or in the bath.

When your water is off, your toilet cistern wont refill after you flush so you may want to fill a bucket with water which can be tipped into your toilet.

Discolouration and sediment in the water main can occur due to the air scouring and change of pressure in the main.

If discolouration occurs following the works we advise customers to run their taps until the water runs clear. If the water does not clear up please call us on 1300 363 200.