Communities in our region expect to have access to clean and safe drinking water and waste water services. The United Nations has explicitly recognised water and sanitation as a human right, and that that clean drinking water and sanitation are essential to the realisation of all human rights.

At Coliban Water, water affordability for vulnerable customers is paramount, so we will maintain downward pressure on prices to ensure water is accessible to all. Our communities expect Coliban Water to supply water and wastewater services without compromising the natural environment.

Historically, water and waste water services have had negative impacts – such as pollution or changes in catchment water flows – on the natural environment. Pollution of land, water, and drying catchments impacts on biodiversity and human health. People have a reasonable expectation that Coliban Water will work with stakeholders to provide water sensitive services that protect and enhance the natural environment.

Traditional Owners have deep cultural, spiritual and economic connections to land, water, and resources through their connection and relationship with Country. We acknowledge that the region we service across Central and Northern Victoria has a human history that began with Aboriginal traditional custodians. We recognise and support Aboriginal cultural values and economic inclusion in the water sector and will incorporate Aboriginal values and objectives into water planning and management.