Lockdowns and staff shortages have increased operational costs of our major customers. Increasing costs impact competition with international markets.

Next Steps

We will continue to work closely with our major customers to meet common goals. The feedback we heard will assist the planning for the Pricing Submission.

Intergenerational Debt

They prefer smooth pricing as it helps them to plan for the future. They also prefer a user pays systems where the customers who experience the benefit of investment are the ones who pay for it.

Community Contributions

They acknowledge that water efficient practices reduce demand on our networks and benefit their bottom line. Treating wastewater onsite reduces the demand on our sewer systems and allows businesses to reuse water. Efficient use of water is also beneficial to the environment.

Protecting Against Drought

They can use large volumes of water in their business processes. Another drought causing restricted access to water would be harmful to many businesses. Some are planning to become less reliant on our services but continue to need a secure water supply.

Supporting Customers Experiencing Vulnerability

They agree that we should support customers experiencing vulnerability. They would like to see support for employers to maintain sustainable local jobs and suggested pricing should be shaped around social demographics.