Our business customers face unique challenges. We surveyed them to understand the challenges they are facing and how we can help them meet their needs.

This is what they said.



Graph depicting Do you think that trade waste customers should be categorised and charged according to the level of risk they pose to the sewer network?

Do you think that trade waste customers should be categorised and charged according to the level of risk they pose to the sewer network?

No - 6.45%

Yes - 77.42%

Unsure -16.13%

Infographic
Infographic What are the key challenges your business is likely to face in the years ahead? Fifty-eight respondents told us that the impacts of the Covid 19 pandemic had hurt their business and recovery is hampered by ongoing uncertainty, tradespeople sho

Additional Services

We asked if there were additional services, we could provide for an additional fee to understand if businesses preferred their services to be centralised or they preferred to engage their own provider.


Of the 31 respondents to this question.

  • Five would like annual backflow prevention inspections and maintenance.
  • Four customers want regular cleaning of grease traps or pre-treatment devices.
  • Four customers want water efficiency audits.
  • One customer opted for all the services.
  • Eighteen customers said they wouldn't use these services if offered.