We know an extended interruption to your water supply, poor water pressure, other water quality issues, a Boil Water Advisory or sewer spill can be inconvenient - and not the standard of service we've committed to as a customer-funded service provider.

That’s why we introduced a program of Customer and Community Rebates. The program helps us remain accountable to the customers who fund our business through their water bills. The various Customer and Community Rebates are a tangible way we can acknowledge those occasions where do not meet customer expectations.

Customer Rebates are paid via a direct credit to impacted customers’ bills. While Community Rebates are made available via an expression of interest process.

The latest round of Community Rebates were following a review of Coliban Water’s performance during the 2022/2023 financial year. The rebates are designed to provide the whole community with a financial benefit through support for community-directed projects and initiatives.

Community Rebates announced

We’re delighted to announce that the following community groups have each been awarded a $5,000 Coliban Water Community Rebate.

  • Boort CFA for a new smart TV to support local incident management and online training.
  • Cohuna Neighbourhood House for water-wise improvements to their community garden and smart gardening workshops.
  • Echuca Neighbourhood House for a community garden at the Echuca Senior Citizens Centre
  • Gunbower & District Development Group to assist with grandstand safety upgrades at Gunbower Racing Club.
  • Lockington & District Bush Nursing Centre for a new desktop computer to facilitate patient telehealth appointments.
  • The Heathcote Winegrowers Association for educational seminars and children’s activities at their annual Wine and Food Festival.

We would love to have supported more of the wonderful applications received for our latest round of Community Rebates. There are amazing people doing amazing things in our communities. Please consider the ways you can show your support.

Find more information about Customer and Community Rebates.

Temporary water quality issue.

Date of event: 2 August 2022.

Boil Water Advisory following raw water quality issues after wet weather events.

Date of event: 30 December 2022.

Boil Water Advisory following stormwater infiltration to our Water Treatment Plant during October 2022 wet weather events.

Date of event: 13 October 2022.

Boil Water Advisory following raw water quality issues after wet weather events.

Date of event: 16 November 2022.

Boil Water Advisory following a burst water main.

Date of event: 29 September 2022.

Failure to deliver a new booster pump station to address water pressure issues.

Date of event: 30 December 2022.