We know an extended interruption to your water supply, poor water pressure, other water quality issues, a Boil Water Advisory, or sewer spill can be inconvenient - and not the standard of service we've committed to as a customer-funded service provider.

That’s why we introduced a program of Customer and Community Rebates. The program helps us remain accountable to the customers who fund our business through their water bills. The various Customer and Community Rebates are a tangible way we can acknowledge those occasions where we do not meet customer expectations.

Customer Rebates are paid via a direct credit to impacted customers’ bills. While Community Rebates are made available via an expression of interest process and are designed to provide the whole community with a financial benefit through support for community-directed projects and initiatives.

Community Rebates - now open for applications!

Community groups in Elmore, Epsom, Goornong, Guildford, or Maiden Gully are invited to apply for a community rebate through our Community Rebates Program.

Rebates, which are similar to a community grant, will be awarded through a short application process.

Applications close on Monday 20 April. Submit your application in the form below.

The successful recipients will be announced on Monday 11 May.

All applicants, successful or otherwise, will be notified.

Are you eligible?

Through Community Rebates, we help fund local projects and initiatives that give back to and benefit the entire community.

In this current round, groups in the following towns are eligible for up to $6,000:

  • Elmore
  • Goornong
  • Guildford

Groups in the following towns are eligible for up to $10,000:

  • Epsom
  • Maiden Gully

Not sure if your application is suitable? Here are some examples from previous rounds:

  • Korong Vale Community Planning Committee Inc for signage and wayfinding upgrades.
  • Leitchville Memorial Hall and Leitchville Primary School for shared garden improvements.
  • Scurrah Reserve Inc for fencing around the Scurrah Reserve playground.
  • SES Echuca Unit for a Smart TV to help with their training of members.

There are amazing people doing amazing things in our communities - if you are one of them, we encourage you to apply by submitting your application below.

Applications close on Monday 20 April.

The successful recipients will be announced on Monday 11 May.

Find more information about Customer and Community Rebates.