We know an extended interruption to your water supply, poor water pressure, other water quality issues, a Boil Water Advisory, or sewer spill can be inconvenient - and not the standard of service we've committed to as a customer-funded service provider.

That’s why we introduced a program of Customer and Community Rebates. The program helps us remain accountable to the customers who fund our business through their water bills. The various Customer and Community Rebates are a tangible way we can acknowledge those occasions where we do not meet customer expectations.

Customer Rebates are paid via a direct credit to impacted customers’ bills. While Community Rebates are made available via an expression of interest process and are designed to provide the whole community with a financial benefit through support for community-directed projects and initiatives.

Community Rebates - Now Closed

Applications for the recent round of Community Rebates have now closed for the towns of Goornong, Guildford, Elmore, Epsom and Maiden Gully.

The successful recipients will be announced on Monday 11 May. All applicants, successful or otherwise, will be notified.

Find more information about Customer and Community Rebates.