Learn about your water: where it comes from, how it's treated and how we all can use less water.

We visit towns in our region to understand the needs of all communities.

The Community Pop Ups program gives you an opportunity to meet with our staff face to face.

We understand our communities are unique, and we value all feedback. It helps us to better understand the communities where we provide services.

Photo: Kyneton Show

Did you know that you can visit our water and wastewater treatment plants?

Tours of our Water Treatment Plants show you how we supply safe, quality drinking water.

Our Water Reclamation Plant tours show how we recycle sewerage. You will also learn the diverse ways we reuse water and biosolids.

Birdlife is plentiful at our treatment plants. We often host bird watchers at Epsom Reclamation Plant.

If you're interested in a tour or site visit, please click on the button below.

Photo: Trentham WTP tour

We have 9 rural customers that form our RCAG, who represent our various channel systems. They meet with us quarterly and help us to understand rural customer needs.

They are:

• Brian Stephens and Paul Mannes – Eppalock Pipeline
• Malcolm Burrows – Harcourt
• Charles Thompson – Specimen Hill
• Jon Vercoe – Lockwood
• Mark Browne – Ascot (Ellesmere Channel)
• Jeremy White – Emu Valley
• Colin Millar – Coliban Main
• Vacant – Axe Creek
• Vacant - Spring Gully

Photo: Coliban Main Channel

We pay Customer and Community Rebates when the guaranteed level of service isn’t met.

Customer rebates are automatically applied to customer accounts.

Community rebates are advertised when they become available. Community groups can then apply to receive the community rebate. Community Rebates are awarded to applications that provide the most benefit to impacted communities.

The aim of this program is to make us more accountable for our performance and to our customers.

Photo: Lockington Park